Business Skills for Creative People
Outline of units of competency
The following units are from the Business Services Training Package (BSB07):
These four units are recomended as they provide the frame work for good business pracitce:
BSBCUS201A Deliver a service to customers
This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
- Establish contact with customers
- Identify customer needs
- Deliver service to customers
- Process customer feedback
BSBOHS201A Participate in OHS Processes
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.
- Work safely
- Implement workplace safety requirements
- Participate in OHS consultative processes
- Follow safety procedures
BSBPRO301A Recommend products and services
This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.
- Develop and maintain knowledge of products and services
- Recommend products and services
- Advise on promotional activities
FNSICGEN305A Maintain daily financial/business records
This unit covers the preparation and processing of routine financial documents
- Process financial forms and applications
- Prepare and process banking documents and petty cash documents
- Process petty cash transactions
- Prepare and process invoices for payment to creditors and for debtors
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